Intuit® QuickBooks Online® — Support Home

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QuickBooks Online features
How much does it cost?
Signing up
Issues with Billing
Signing in to QuickBooks Online
Problems signing in to QuickBooks Online
Setting up your business
Entering your data
Importing your data from a previous accounting application
Importing data from other applications
Importing information from your bank or credit card
Exporting from QuickBooks Online
Entering Sales
Paying Bills
Doing your banking
Customizing QuickBooks Online
General reports about your business
Tracking your income
Tracking your expenses
Reports for your accountant
Customizing reports

Feature comparison chart
How does QuickBooks Online compare to the QuickBooks Pro/Premier versions?
How many users can access QuickBooks Online simultaneously?
Quickbooks Online Pricing
Does each QuickBooks Online Company require a separate subscription?
How much does QuickBooks Merchant Account Services cost?
How do I create a QuickBooks Online company?
How do I subscribe to QuickBooks Online Plus?
Commonly asked Subscription/billing questions
Requirements and getting started
Using a mobile phone or device
Working with other users
Site doesn't display sign in page
Sign in error messages
Cannot access your data after signing in
User ID and Password
Setting up your list of accounts
Setting up your customer list
Setting up your products and services
Setting up to report and pay taxes
Entering beginning balances
Entering your historical data
Converting Data from QuickBooks Pro/Premier to QuickBooks Online
Steps to convert Quicken to QuickBooks Online
How do I convert from QuickBooks for Mac to QuickBooks Online?
Importing company files
Importing contact lists
Importing transactions and lists
Connecting QuickBooks Online with a bank or credit card account
Problems setting up a new connection
Problems with an existing connection
Working with transactions
Troubleshooting transaction problems
Exporting company files
Exporting lists and transactions
Backing up your QuickBooks Online data
Entering your customers
Setting up Products & Services
Entering Immediate Sales
Sell now, get paid later
Entering your vendors
Entering money I owe
Recording payments
Setting up your bank accounts
Handling your credit cards
Reconciling your accounts
Changing the Home Page
User access rights
Setting preferences for your business
Checking balances in accounts
Reporting on the performance of your business
Reviewing your setup
Seeing what is owed to your business
Reviewing customer payments
Reviewing sales transactions
Viewing customer contact information
Money you owe to vendors
Payments made to your vendors
Viewing vendor contact information
Reporting on accounts
Special reports for accountants
Reporting on changes made to your business data
Adjusting preferences for reports
Creating your own reports

What browsers can I use to access QuickBooks Online?
How do I get to the sign in page?
System requirements
How do I sign back in later?
Using QuickBooks Online with an iPhone, Blackberry or Android
What different types of users can we have in our company?
Adding a new user to my company
Error message:  user name already exists
I cannot get to the sign in page
When trying to sign in I get the error message: WebPage cannot be found
Error message when signing in: session cookies disabled
How do I get information about outages and planned maintenance?
Why is my QuickBooks Online account slow?
I cannot see the entire page in QuickBooks Online
Invoices are missing from the print screen
Adding accounts
Deleting accounts
Using account numbers
Printing your chart of accounts
Adding customers in the Customer Center
Deleting customers
Can I restore a deleted customer?
Turning on product & services
Setting up a sales rate tax to calculate on an invoice
Setting up multiple sales tax rates
Report for sales tax owed
How do I enter an opening balance for my checking account?
What if I forgot to enter an opening balance?
I need to change the amount of an opening balance
How do I enter a beginning balance on a loan?
What if a customer I am entering already has an amount they owe me?
How do I enter historical information?
Converting Data from QuickBooks Pro/Premier to QuickBooks Online
Steps to convert Quicken to QuickBooks Online
How do I convert from QuickBooks for Mac to QuickBooks Online?
Troubleshooting issues with Converted Data
Received an error while converting data from QuickBooks Pro/Premier
How do I import and export contacts?
Importing customer contacts from Outlook or Excel
Why didn't all my customer information import?
Converting Data from QuickBooks Pro/Premier to QuickBooks Online
Can I import and/or export data from other applications?
Connecting QuickBooks Online with a bank or credit card account
How do I use the Online Banking feature?
I cannot connect to my bank
Online Banking Error: 185 
Online  Banking Error: 103 & 310 or update login
Online Banking Error: 9996, 9997, and 9998
How do I manually update my Online Banking accounts?
How do I use Web-Connect?
Why are my automatic transactions entered as Uncategorized?
How can I match multiple payments to a single deposit?
How do I tie customer invoice payments I have downloaded to my invoices?
How do I use the Online Banking feature?
Can I undo all matched or added transactions from a certain day?
Why is my Bank balance different from QuickBooks Online?
Can I export back to QuickBooks Pro/Premier?
What are the limitations of export?
Why am I unable to export to Excel?
Can I export back to QuickBooks Pro/Premier?
What are the limitations of export?
Information on QuickBooks Online data security and backup options.
How do your backups work?
Can I store a copy of my data on my hard drive?
How do I know my business information is safe in QuickBooks Online?
Can I use QuickBooks Online offline?
Customer Terminology
Entering a new customer
How do I add custom information to customer records?
Set preferences for and adding Products and Services
Inventory tracking and cost Accounting
Merging Products and Services
Should I use an Invoice or a Sales Receipt?
Giving a customer a sales receipt
How do I record a retainer or deposit?
Creating a daily summary sales receipt
Editing a payment or sales receipt that is already deposited
Should I use an Invoice or a Sales Receipt?
Creating an invoice
Creating many invoices at once
Creating invoices automatically
How do I record/receive a customer payment?
Entering a new vendor
Changing a vendors information
Moving names from one list to another
How do I handle bills I owe my vendors?
Duplicate bill warning
What is the difference between Pay Bills and Write Checks?
What is the difference between Pay Bills and Pay One Vendor?
How do I pay a bill using a credit or debit card?
Why do vendor bills paid through Write Checks not show as paid?
How can I pay a vendor bill with a customer invoice?
How do I enter an opening balance for my bank account?
What is Petty Cash? How do I set it up?
Can I set up a default bank account?
How do I set up and track a line of credit?
How do I record a payment to my credit card?
Cash Basis - Credit Card accounts
What is reconciliation?
Reconciling a bank, credit card, or petty cash account
Why is my reconciliation wrong?
How do I clear, unclear, reconcile or unreconcile transactions?
How does the Home page work, and can it be customized?
Home Page for QuickBooks Online Simple Start
Entering messages on your homepage
What different types of users can we have in our company?
Adding a new user
Changing user access rights
Setting preferences as you go
How do I change my company settings and preferences?
How do I update my company contact information?
Customizing the way sales forms look when printed or emailed
Setting preferences to bill later for all types of activity
Balance sheet
Can I run a Balance Sheet by Class or Location?
Balance Sheet/Trial Balance and A/R Aging reports don't agree
Why does my cash basis balance sheet have an AR or AP balance?
Balance Sheet AP balance differs from Vendor Balance Detail
Profit and Loss report
Profit and Loss by month compared to last year
What is the Retained Earnings account?
How does Company Snapshot work?
Compare my income and expenses to others in my industry
List reports vs. balance or totaled reports
Printing a customer contact list
Printing your products and services list
Using customer center
How do I track a customer loan?
Why do Aging reports have both Current and 1-30 columns?
Reporting on customer sales or donor/member contributions
Why is a $0 balance shown on my Customer Balance Detail report?
How can I run a report of all my invoices by invoice number?
Recurring transactions not appearing in Print Sales Forms
How to find duplicate Invoice or Sales Receipt numbers?
Printing a customer contact list
Creating a vendor transaction report
Balance Sheet AP balance differs from Vendor Balance Detail
How do I run a report with vendor totals?
Cash or credit card purchases not shown on Vendor Balance Detail
Printing a vendor contact list
1099 & 1096 FORMS: Setup, common questions and printing
Balance sheet
Profit and Loss report
Adjusting Journal Entries
Statement of Cash Flows
What report shows the income tax owed for a certain period?
Which report gives the sales tax owed for a certain period?
How do I see a history of changes to transactions?
Discrepancy Report
Changing which columns are in a report
Turning on text wrapping for reports
Resizing columns in a report
Changing the way headings print
Changing the way a page prints
Customizing reports
Exporting data to Excel
How to create and work with memorized/scheduled reports?
Reports by class
Reports by business
Can I change my user ID and/or password?
My user ID and/or password isn't working.

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